Refund policy
Return & Refund Policy
Please Read Carefully Before Ordering
By placing an order, you acknowledge and agree to the terms outlined below.
Sizing Responsibility
Every product page contains a detailed sizing guide, including foot measurements in centimeters and inches.
Customers are strongly encouraged to:
* Measure their feet before ordering
* Compare their measurements with the sizing chart provided
* Review the sizing image located at the end of each product page
Because sizing standards vary between brands, models, and manufacturing batches, customers should not rely solely on the size they usually wear.
Returns for Sizing Issues
We do not accept returns, exchanges, or refunds for:
* Shoes that are too large
* Shoes that are too small
* Shoes that fit differently than expected
* Personal comfort preferences
* Customer sizing mistakes
The size selected during checkout is considered final.
Sale Items
All sale items, promotional items, discounted items, and limited-edition products are final sale.
These items are not eligible for:
* Returns
* Exchanges
* Refunds
Why This Policy Exists
International returns frequently involve:
* Long transit times
* Customs delays
* Lost packages
* Damaged return shipments
* Inspection failures
As a result, international returns often create substantial costs and uncertainty for both customers and our company.
Eligible Return Situations
Returns may be considered only if:
* The wrong item was shipped
* The wrong size was shipped compared to the order confirmation
* The item arrives with a significant manufacturing defect
* The item arrives damaged beyond normal shipping wear
Customers must contact us within 7 days of delivery and provide clear photographs demonstrating the issue.
Damaged Packaging
Damaged outer packaging alone does not qualify for a refund or return if the product itself remains functional and undamaged.
Returned Items Without Authorization
Packages returned without prior written authorization may be refused and returned to sender.
Refund Processing
If a refund is approved, refunds will be issued to the original payment method.
Processing times may vary depending on the customer's financial institution.
Goodwill Accommodations
In certain situations, Fiovarro may offer discount codes or commercial gestures as a goodwill accommodation.
Such accommodations are voluntary and do not constitute an admission of liability or an obligation to provide future compensation.
Contact Us
For return-related questions, please contact:
contact@fiovarro.com or by clicking here.